Payment/Cancellation

A non refundable 30% deposit is required to secure your booking. Final total payment is required in full 4 weeks prior to the event. If your deposit is not received within 48 hours, within our terms and conditions, we will assume our services are no longer required and shall no longer reserve your booking. Late payments are allowed if agreed by us in advance. All late payments that have not been agreed will incur a 5% interest fee for every week the payment is late. Any cancellations made after the full invoice has been paid will incur a 25% cancellation fee for 100 chair covers or less and a 50% cancellation fee for orders of over 100 chair covers.

Prices

Prices & availability of products are subject to change without notice, however once a deposit is paid, the price quoted will not change. A quote given over the phone or by email may change up until a deposit is paid to secure the booking.

Hire Period
Hire is for the weekend only or as otherwise agreed by you, the client, and Love is in the AIr. Orders sent by courier usually arrive 1 day before the event (Friday for weekend weddings) and are picked up by courier on the next working day after the event (Monday).
It is your responsibility to ensure the used linen is packed up and in our boxes sealed ready for collection. If a courier has to leave without picking up the consignment due to the linen not ready, misplaced etc, we have to rebook the courier to pick up the linen the next day which will result in a delay in the linen returning back to us, a delay in laundering and therefore will not be available in time for the next order. If linen arrives back late due to a wasted pick up, the hirer will forfeit their damage loss deposit of £100.00.

Alterations after placing order
This depends on availability. We can however make adjustments to the order up to 2 weeks before the event. A sample shall be sent to you to take to the venue for fitting in order to obtain the size of your venues chairs. Please return the sample within 2 weeks to avoid paying a fee of £5.50.

 Loss/Damage

We require a loss/damage deposit which will be returned if all goods hired are returned undamaged. Shortages and damages to hired goods will be charged at their full replacement value and no substitute item will be accepted by Love is in the Air. Any damages (not including general dry cleaning) and loss to chair covers, linen & sashes such will attract a £6.50 replacement charge for each damaged chair cover or overlay, £2.00 for each sash or table runner and £15.00 per table cloth. All orders are delivered with a return address label. It is the hirers responsibility to ensure these labels are affixed securely to our boxes and the boxes sealed securely enough for them to safely travel through our couriers system. Boxes not delivered to Love is in the Air, lost in transit or delayed as a result of labels not affixed securely and have fallen off, or boxes not taped up securely are the responsibility of the hirer and the damage loss deposit will be forfeited. Please make sure you inform your venue of this. We supply all covers in custom sized boxes and the covers MUST be returned in these boxes only. Should we attend your venue to collect and the items are unavailable a wasted pick up charge of £100.00 will be payable.